Personal Training Policies and Procedures

If you’re reading this, you’re probably taking advantage of Personal Training with us. That’s awesome!!!

But, we’ve learned over the years that policies help ensure our services are fair and accessible to everyone.

We’re a team here at PU − so if you have any questions at all − we’re happy to help. Contact us here.

Ok, here’s how it works…

1. You can book 1 personal training session per day. You can book as far out as 3 months prior to the start time of a session.

2. You can book a personal training session as close as 6 hours before the start time of a session.

3. Early Cancellation: You can cancel a booked personal training session up to 12 hours prior to the start time of the appointment without penalty. The session is added back to your account to be used at a different time.

4. Late Cancellation: If you cancel within 12 hours of the start time of a session, that is considered a late cancel and the session is lost.

5. No-Show: If you no-show an appointment, that session is automatically lost. No-Shows are defined as not attending a booked session with no prior communication.

6. No-Show Fee: Members who no-show more than once within a 30-day period are subject to a $50 no-show fee for that appointment and each session no-shown thereafter.

7. Additional Personal Training sessions: Your membership entitles you to a set number of Personal Training sessions each month. Any personal training sessions you attend that exceed your membership amount will be billed to your account at a 20% discount of $50/session.

   • We are not able to guarantee advance notice if you’re about to exceed your membership amount. Please remain aware of your remaining sessions each month if you do not wish to be billed for additional personal training.

8. Recurring Appointments: Recurring appointments are available based on capacity of a given timeslot. If you have a recurring personal training appointment, please make note of the following:

   • Recurring appointments are held to the same attendance policies as listed above. Please make note to avoid potential penalties for missed sessions.

   • Members who accumulate 2 no-shows for a recurring appointment within a 30-day period forfeit the recurring appointment, in addition to the no-show fee detailed above.

Have questions? Let us help you.